If you have a life-threatening emergency, please call Triple Zero (000) immediately

Healthcare workers

Welcome to the Virtual Emergency Department. We provide free, on-demand support for healthcare workers treating patients with urgent but non-life-threatening conditions. Video call with emergency doctors and nurses while the patient is at your facility or residence.

Refer or consult now

Select your service to begin:

Ambulance & patient transport Aged care services Healthcare providers
Ambulance & patient transport
Aged care services
Healthcare providers

Further information

Visit healthcare worker information, patient information or FAQs to find out more about:

  • What services we provide

  • Patient eligibility

  • How to access

  • Inclusion and exclusion criteria and clinical intake guidelines.

Reviewed 13 July 2026

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interpreter

Do you prefer to speak in your own language? Ask for a free interpreter when you register.

We acknowledge the Traditional Custodians of the various lands on which we operate. We pay our respects to Elders past and present, and recognise and celebrate the diversity of Aboriginal peoples and their ongoing cultures and connections to the lands and waters of Victoria.

The Virtual Emergency Department is operated by Northern Health and supported by the Victorian Government.