If you have a life-threatening emergency, please call Triple Zero (000) immediately

Healthcare providers

Before you begin

Please have the following ready before starting your video call:

  • Patient eligibility: Ensure your patient meets clinical intake guidelines by reviewing the Inclusion and Exclusion Criteria.
  • Technology check: Ensure your device has a working camera, microphone and a stable internet connection. Use a quiet, private area to protect the patient’s privacy during the call.

Choose your service type

Select your service to log in or register your patient:

Urgent Care Centre
Maternal and Child Health Line
Nurse-On-Call
Aged Care Homes
General Practitioners
Other Healthcare Provider

Reviewed 13 July 2026

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interpreter

Do you prefer to speak in your own language? Ask for a free interpreter when you register.

We acknowledge the Traditional Custodians of the various lands on which we operate. We pay our respects to Elders past and present, and recognise and celebrate the diversity of Aboriginal peoples and their ongoing cultures and connections to the lands and waters of Victoria.

The Virtual Emergency Department is operated by Northern Health and supported by the Victorian Government.