If you have a life-threatening emergency, please call Triple Zero (000) immediately

Patient information

Get urgent care now

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On this page

Services for patients

Free urgent medical care: Video call with emergency doctors and nurses for urgent health concerns that are not life-threatening. Read our FAQs for more information.
Interpreter services: Free interpreters are available if you prefer to speak in your own language. Ask for one when you register.
Early registration: Option to set up an account now to save time before care is needed.

Services not provided:

Life-threatening emergencies: Go to an emergency department or call Triple Zero (000) immediately for chest pain, trouble breathing or sudden body weakness.
Routine medical paperwork: Regular prescription refills, medical certificates or clearance certificates. Please contact other providers for these needs.

Who can access

Anyone in Victoria (including visitors) with an urgent health concern that is not life-threatening.

What you need

Phone, tablet or computer with a working camera
Reliable internet connection
Quiet, private place to talk
If available, healthcare card details (i.e. Medicare, DVA, Private Health Insurance).

Note: You do not need an appointment, GP referral or Medicare card. You can also register on behalf of someone else.

How to access

Click Get urgent care now at the top or bottom of the page.
Fill out the registration form.
You will be linked directly to the virtual waiting room and placed in the virtual triage queue. A backup link will also be sent to your phone (SMS).
When it is your turn to be seen, click Start Video Call.
Type in your details and click Continue.
Stay on the screen and wait for a staff member to answer.

Urgent conditions we treat

This section includes example medical conditions only. Go to a hospital emergency department or call Triple Zero (000) immediately for chest pain, trouble breathing or sudden body weakness.

Examples of urgent health conditions we treat that are not life-threatening:

Breathing and respiratory issues
Mild breathing problems (bronchiolitis/croup)
Asthma
COPD/chronic lung issues
Flu
COVID-19
Pain
Arm/leg pain
Back pain
Headache
Stomach issues
Nausea and/or vomiting
Diarrhoea
Constipation
Heart and blood pressure
Fluttering heart or racing pulse
High blood pressure (hypertension)
Brain and nerve issues
Mild head injury
Seizures
Dizziness or fainting
Minor injuries
Simple fractures
Cuts, scrapes and skin tears
Minor burns
Sprains, strains or bruises
Infection
Fever
Skin or wound infections
Urinary tract (UTI) or bladder infections
Chest or lung infections

Long-term/chronic health issues
Diabetes
Back pain
Cancer support
Dementia support
Women’s health and pregnancy
Bleeding in early pregnancy
Period or menstrual issues
Early mastitis/breast inflammation
Skin, mild allergies and bites
Rashes and skin irritation
Swelling
Insect stings
Spider bites
Ear, nose, throat and eye
Nosebleeds
Severe sore throat or suspected tonsillitis
Child ADHD medication
One-off, short-term prescription refills for children under 18 with an existing diagnosis. Learn more
General health concerns
Falls or mobility concerns
Unusual blood or urine test results

Get urgent care now

Who this service is for

Anyone in Victoria (including visitors) with an urgent health concern that is not life-threatening.

What you need for your video call

Phone, tablet or computer with a working camera
Reliable internet connection
Quiet, private place to talk.

Note: You do not need an appointment, GP referral or Medicare card. If you prefer to speak in your own language, ask for a free interpreter when you register. You can also register on behalf of someone else.

Log in or register to enter the virtual waiting room:

Get urgent care now Learn more

Get urgent care now

Learn more

Reviewed 13 July 2026