If you have a life-threatening emergency, please call Triple Zero (000) immediately

Patients

Welcome to the Virtual Emergency Department. We provide care for urgent health concerns that are not life-threatening. Video call with emergency doctors and nurses using your phone, tablet or computer. It’s free and available 24 hours a day, seven days a week.

Get urgent care now

Who this service is for

  • Anyone in Victoria (including visitors) with an urgent health concern that is not life-threatening.

What you need for your video call

  • Phone, tablet or computer with a working camera
  • Reliable internet connection
  • Quiet, private place to talk.

Note: You do not need an appointment, GP referral or Medicare card. If you prefer to speak in your own language, ask for a free interpreter when you register. You can also register on behalf of someone else.

Log in or register to enter the virtual waiting room:

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Get urgent care now
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Further information

Visit patient information or FAQs to find out more about:

  • What services we provide

  • Who can access

  • What you need

  • How to access

  • Urgent conditions we treat.

Reviewed 13 July 2026

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interpreter

Do you prefer to speak in your own language? Ask for a free interpreter when you register.

We acknowledge the Traditional Custodians of the various lands on which we operate. We pay our respects to Elders past and present, and recognise and celebrate the diversity of Aboriginal peoples and their ongoing cultures and connections to the lands and waters of Victoria.

The Virtual Emergency Department is operated by Northern Health and supported by the Victorian Government.